Frequently Asked Questions

Please provide the vehicle's registration number or chassis number (VIN) as a priority. With this information, we can verify the detailed specifications of your vehicle and find the right spare part for it.

If you know the old part's OE number or any other part number, please include that as well. If necessary, you can also send us a photo of the old part or any numbers visible on it.

Not all of our products or fitment information may be available in the online store, so it's always worth asking us even if you can't find a suitable product using the search function.

The product page may include a compatibility table where you can check vehicle-specific fitment information, such as manufacturer, model, type, and year.

Also verify the OE and cross reference numbers provided in the product description and specifications. If you receive multiple search results, make sure to confirm the product’s compatibility before placing an order.

Please provide us primarily with the vehicle's registration number or chassis number (VIN). With this information, we can check the vehicle's exact details and identify the correct spare part.

If you have the old part's OE number or another part number, please also provide it. If necessary, you can also send us a photo of the old part or any numbers visible on it.

Not all products in our selection or compatibility details may be listed in the online store, so it is always worth asking us even if you are unable to find the right product through the search.

You can view product availability on the product page in the online store. The standard delivery time for items in stock in Finland is usually 1–3 days. Longer or otherwise exceptional delivery times are always indicated alongside the product. For deliveries within the EU, shipping time varies between 2 and 8 days.

Yes, if the product is marked as a "special order item" on the product page in the online store. Otherwise, please inquire about availability from our sales department by email at myynti@proxel.fi or by phone at +358 207 410 800.

You can request an email notification from the product page when the item is back in stock.

If your company has a valid EU VAT number, we can sell products to you without Finnish VAT as an intra-EU supply.

• Register or log in to our webshop customer account.
• Send us your VAT number.
• We will check your VAT number in the EU VIES system.
• Once approved, we will activate VAT 0% pricing for your customer account.
• After this, product prices and invoicing will be displayed without VAT.
  Please note that sales with 0% VAT apply only to companies with a valid EU VAT number whose registered office is located outside Finland but within the EU.

Yes, we ship orders to Norway and other countries outside the EU. Orders shipped outside the EU are handled as export sales (VAT 0%), and at the moment, these orders cannot be placed directly through our online store.

How to order:

1. Send us an inquiry with the products you would like to order by email at myynti@proxel.fi
2. Provide your delivery address so we can confirm delivery availability and calculate the shipping cost.
3. We will send you a proforma invoice including the products and shipping costs.
4. Once we have received the payment, we will ship your order. 

For international deliveries, we usually use UPS or FedEx.

Please note that any applicable customs duties, import taxes, VAT and other import-related charges in the destination country are not included in our invoice and are the responsibility of the recipient.

• Bank payment methods: our payment selection includes online payment buttons for all domestic banks 

• Credit cards: Visa and Mastercard
• Mobile payment methods: MobilePay, Siirto, Apple Pay, and Google Pay
• Invoice and installment options: Klarna, OP Invoice, OP Credit, and Walley

Delivery times vary between 1–3 days within Finland. Orders placed by 3:00 PM are generally shipped from our warehouse the same day.

Delivery options include Matkahuolto, Posti, and PostNord. Orders can also be picked up at our store. For business customers, we additionally offer delivery via DB Schenker and Jyväskylän Tavaralähetit. Deliveries within and outside of the EU are handled by UPS, FedEx, PostNord, and Posti.

Refunds for returns are primarily processed through the Paytrail payment service. In some cases, we may request your bank account number for the refund.

Returns are free of charge as a customer return. For more detailed instructions, see  here.

Yes, spare parts come with at least a 1-year warranty. Depending on the manufacturer, the warranty period may vary from 1 to 3 years.

Ilmoita palautuksesta aina ensin asiakaspalveluumme ennen tuotteen lähettämistä. Tuotteen voi palauttaa asiakaspalautuksena Postin tai Matkahuollon kautta.

Palautusohjeet ja palautuskoodit löydät tilausehdoistamme.

Pakkaa palautettava tuote huolellisesti ja liitä mukaan tilausnumero tai muu tieto, jonka avulla tunnistamme palautuksen.

We do not offer an installation service, but if needed, we can assist you in finding a company that provides installation services.

Yes, you can always contact us for technical support – we will assist you to the best of our ability.